Player Development

Player Development

Meet your Player Development team! Whether it's dinner reservations, promotions, offers, or Hard Rock Casino Northern Indiana's next exclusive event our PD team is ready to offer you an amplified gaming experience.

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Allison Mager

Player Development Executive

Hi! My name is Allison Mager. I was born and raised in Joliet, long before casino riverboats came to town. After a short career in broadcasting, I found my true calling in the gaming industry in 1998. In my roles as Senior Executive Host and Player Development Executive, I quickly learned what guests enjoy and how to exceed expectations. I’ve recently taken my casino knowledge and embarked on a new adventure at Hard Rock Casino Northern Indiana, where I anxiously await your visit. Once you feel the positive vibe and energy throughout the casino, restaurants, and entertainment venues, you’ll understand why this is the place to be!
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Asiah Miles

Executive Casino Host

Hello my fellow Rockstars! My name is Asiah Miles and I’m originally from Las Vegas, NV, so it’s safe to say that I’ve had "casino" in my blood from the beginning! My casino journey started in 2006 in Northwest Indiana, honeymooning in a few other capacities before my inception here at Hard Rock Casino Northern Indiana. As an Executive Host, what I enjoy most is the ability to create unique, personalized experiences for my customers. Jet setter to the max, my hobbies not only include traveling, but I also enjoy attending sporting events, concerts, comedy shows, and of course, shopping!
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Canh Nguyen

Executive Casino Host

Hello, my name is Canh Nguyen. I was born in Vietnam and came to the United States at an early age. I started my casino career as part of the Grand Opening of a casino in 2010 where I stayed for over 10 years, holding a variety of positions in Food & Beverage, before joining the Player Development team in 2018. In my spare time, I like to travel, work on cars, and spend time with my family.
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Concepcion "CC" Gutierrez

Executive Casino Host

Hello and hola! My name is Concepcion "CC" Guiterrez and I am from East Chicago, Indiana. I was born in Mexico and am bilingual, so if you have any translation needs, I would be happy to help. I began my casino career in 2010 joining Player Development as a Slot Host at Majestic Star Casino. Working my way up, I then became a Casino Host in 2012 and in 2014 was promoted to Executive Casino Host. After working at a property for three and a half years, I decided to join the band here at Hard Rock Casino. My pride and joy is my family, I enjoy spending time with them as well as interior decorating our home! I am looking forward to hosting events and cultivating new relationships here with the A-Team!
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Donna Starkey

Executive Casino Host

Hi, my name is Donna Starkey. I was born and raised in the Midwest and currently reside in Northwest Indiana. I started my career in the casino industry in 2001 as a Beverage Server - over time I transitioned into a Beverage Supervisor, Hospitality Host, Players Club Supervisor and eventually Executive Host. The most rewarding part of my career are the heartfelt relationships I’ve constructed and maintained over the years with my guests. When I am not at work, I like spending time with my daughter or you can find me on our boat with my first mate, Tom. Another big part of my life is also finding loving homes for lost and helpless four-legged friends!
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Jake Cooper

Casino Host

Hello, my name is Jake Cooper. I was born in Chicago Heights, IL and currently reside in Northwest Indiana. I studied Hospitality and Management at Purdue Northwest, and 2021 is my first year in the gaming industry! There are many things I enjoy about this role - including getting to meet new people and hosting awesome events on and off property. When I’m not at work, I like to travel and spend time outdoors fishing or hiking!
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Jeff Haupt

Executive Casino Host

Hey there! My name is Jeff. I was born and raised in Chicagoland. I initially studied broadcast meteorology for my love of weather, but my path led me to completing my bachelor's in Marketing & PR. After school, I have spent most of my career as an executive search and communications professional. My parents started me in Kindermusik at age 3, and have been playing the piano and vocals ever since. My favorite music artist is Stevie Nicks from Fleetwood Mac. Bringing people together from all facets of life is what I truly enjoy doing and I look forward to continuing to do so here at Hard Rock! I’ll see you at the party!
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Jianye "JJ" Shao

Executive Casino Host

Hello, my name is Jianye (JJ) Shao. I was raised in Guang Dong, China and moved to LaPorte, Indiana, in 1995. I began my gaming career in 2012 starting out as a dealer and working my way up to where I am today. I began working at this property in May of 2021, starting as Executive Casino Host. My favorite part of being a host is helping to create memorable experiences and being able to build lasting relationships with my guests through travel and sharing meals at awesome restaurants. I enjoy getting to meet all kinds of people. Outside of work, I enjoy spending time with family, fishing, and hunting.
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Jocelyn Martinez

Casino Host

Hello, my name is Jocelyn Martinez. I was born and raised in Northwest Indiana. My career in the gaming industry began in 2019 at Horseshoe Hammond. I started out as a cocktail waitress and worked my way up to being a Casino Host. I was hired at this property in April 2021 and was a part of opening the Casino. The best part about being a host is meeting and building relationships with so many wonderful guests. Outside of work I enjoy spending time with family, cooking, traveling and going to sporting events.
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John Beck

Executive Casino Host

Hello, please allow me to introduce myself. My name is John Beck and I am trilled to be your Executive Casino Host and personal contact at Hard Rock Casino Northern Indiana. I have been in the casino business in one way or another for 30 years. I spent most of that time in table games as a Pit Manager. Between My casino experience and Marketing knowledge, I hope I can help you in any way to make your gaming at Hard Rock a memorable experience. If at any time you require assistance, please do not hesitate to contact me. I am here to customize your visits and create an authentic Hard Rock’n time.
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Ly Voong

Executive Casino Host

My name is Ly Voong, I am currently working as an Executive Casino Host at Hard Rock Casino Northern Indiana. I have been in the casino industry for over 12 years - mostly in Chicagoland. I am well known by our Asian communities whom I enjoy working with immensely. I speak fluently English, Vietnamese and Chinese (both Mandarin & Cantonese). I love talking to people and enjoy getting to know new friends. In my free time I love playing soccer, fishing, and taking my boat to explore rivers in Chicago.
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Marc Davis

Executive Casino Host

Hi! My name is Marc Davis and I have been in the Casino industry for over seven years - starting out at the former Majestic Star Casino. Throughout my career I've held various positions and made the transition to Hard Rock Northern Indiana as an Executive Casino Host. My varied interests include traveling, races, music and sporting events. One of my favorite things about my job is the relationships I have built with my guests!
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Michael Hynes

Casino Host

Hello! My name is Michael and I go by my last name: “Hynes”. I was born and raised outside of Philadelphia, lived in Orlando, Florida for 20 years, and am new to the Midwest. Want to know why I traded palm trees for zero degrees? Just ask! I am also fairly new to the casino industry but backed by an extensive 22 years within the music, entertainment and hospitality industries. My favorite part of being a host is meeting people, hearing their stories, and establishing relationships. When I am not at work, I am in the studio producing music, stressing myself out watching my favorite teams, traveling, or relaxing on or at the lake with a cold beer.
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Michelle Krouse

Casino Host

Hello, My name is Michelle Krouse. I was born in Chicago, IL and moved away shortly as a young adult but I’ve come back to the city where I now live with my husband. I began working in the casino industry in 1995, at a property in Elgin, IL, as a players club representative and was promoted to Host shortly after starting. Over the years I’ve held various positions, mostly in the slot department. I enjoy building relationships with guests and being part of events. On my off days I enjoy spending time with my grandchildren on outdoor adventures hiking or checking out a museum, maybe an off Broadway performance, or finding a new place to explore.
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Mike Knaga

Executive Casino Host

Hello, my name is Mike Knaga. I was born and raised in Northwest Indiana. After graduating from Butler University, I’ve worked in mortgage and telecom before starting in the casino industry in 2011. For the last 10 years, I’ve held roles of Senior Executive Host, VIP Services Supervisor, and Hospitality/Hotel Manager. My favorite part about being a host is the relationships you build and taking part in the exciting events we hold. I enjoy spending time with my wife and daughter, playing golf, and attending sporting events and concerts.
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Tijana Vojinovic

Executive Casino Host

Hello, my name is Tijana Vojinovic. I am a native of Belgrade, Serbia. I have been in the gaming industry over 10 years with experience that spans across several areas, from dealing blackjack, supervising slots, marketing supervisor to Casino Host and currently as an Executive Host. I am very passionate about taking care of my guests so they can have an amazing gaming experience every time! In my spare time I like to work out, read, and hangout with Al Pacino, Kiki and Mic- my cats.