Player Development

Meet your Player Development team! Whether it's dinner reservations, promotions, offers, or Hard Rock Casino Northern Indiana's next exclusive event our PD team is ready to offer you an amplified gaming experience.

Alex Square

Alexander Diaz

Casino Host

Hello from Hard Rock Casino Northern Indiana! My name is Alexander Diaz. I was raised in Griffith, Indiana and recently purchased my first home in The Region. I began my casino career as a Table Games Dealer and am thrilled to now be part of the Player Development team. I recently received my Master’s degree in Public Administration and have a Bachelor’s in Criminal Justice from Indiana University Northwest. Some of my hobbies are doing yoga, weighting lifting, playing guitar, singing, and gaming. My mission is to provide superb customer service and inform my guests of all their available Hard Rockin’ offers & perks. I look forward to creating memorable experiences for you at Hard Rock.
Allison 2 Test

Allison Mager

Player Development Executive

Hi! My name is Allison Mager. I was born and raised in Joliet, long before casino riverboats came to town. After a short career in broadcasting, I found my true calling in the gaming industry in 1998. In my roles as Senior Executive Host and Player Development Executive, I quickly learned what guests enjoy and how to exceed expectations. I’ve recently taken my casino knowledge and embarked on a new adventure at Hard Rock Casino Northern Indiana, where I anxiously await your visit. Once you feel the positive vibe and energy throughout the casino, restaurants, and entertainment venues, you’ll understand why this is the place to be!
Concepcion Gutierrez 2

Concepcion "CC" Gutierrez

Executive Casino Host

Hello and hola! My name is Concepcion "CC" Guiterrez and I am from East Chicago, Indiana. I was born in Mexico and am bilingual, so if you have any translation needs, I would be happy to help. I began my casino career in 2010 joining Player Development as a Slot Host at Majestic Star Casino. Working my way up, I then became a Casino Host in 2012 and in 2014 was promoted to Executive Casino Host. After working at a property for three and a half years, I decided to join the band here at Hard Rock Casino. My pride and joy is my family, I enjoy spending time with them as well as interior decorating our home! I am looking forward to hosting events and cultivating new relationships here with the A-Team!
Ichun

I-Chun Storer

Executive Casino Host

Hi! My name is I-Chun Storer. I was born and raised in Taiwan and came to U.S. in my early twenties to attend college. I started my career in the gaming industry as a VIP Hospitality Host and worked my way up as Multicultural Inside Sales and Asian Executive Host. I recently joined the Player Development team in December of 2021. The best part of being a casino host is meeting new people every day and helping my guests to understand what Hard Rock Casino has to offer. On my off days, I love spending time with my family and friends and enjoying a nice cup of boba milk tea!
Donna Starkey 2

Donna Starkey

Executive Casino Host

Hi, my name is Donna Starkey. I was born and raised in the Midwest and currently reside in Northwest Indiana. I started my career in the casino industry in 2001 as a Beverage Server - over time I transitioned into a Beverage Supervisor, Hospitality Host, Players Club Supervisor and eventually Executive Host. The most rewarding part of my career are the heartfelt relationships I’ve constructed and maintained over the years with my guests. When I am not at work, I like spending time with my daughter or you can find me on our boat with my first mate, Tom. Another big part of my life is also finding loving homes for lost and helpless four-legged friends!
Jacob Cooper 2

Jake Cooper

Casino Host

Hello, my name is Jake Cooper. I was born in Chicago Heights, IL and currently reside in Northwest Indiana. I studied Hospitality and Management at Purdue Northwest, and 2021 is my first year in the gaming industry! There are many things I enjoy about this role - including getting to meet new people and hosting awesome events on and off property. When I’m not at work, I like to travel and spend time outdoors fishing or hiking!
Jeff-final

Jeff Haupt

Executive Casino Host

Hey there! My name is Jeff. I was born and raised in Chicagoland. I initially studied broadcast meteorology for my love of weather, but my path led me to completing my bachelor's in Marketing & PR. After school, I have spent most of my career as an executive search and communications professional. My parents started me in Kindermusik at age 3, and have been playing the piano and vocals ever since. My favorite music artist is Stevie Nicks from Fleetwood Mac. Bringing people together from all facets of life is what I truly enjoy doing and I look forward to continuing to do so here at Hard Rock! I’ll see you at the party!
JJ Shao 2

Jianye "JJ" Shao

Executive Casino Host

Hello, my name is Jianye (JJ) Shao. I was raised in Guang Dong, China and moved to LaPorte, Indiana, in 1995. I began my gaming career in 2012 starting out as a dealer and working my way up to where I am today. I began working at this property in May of 2021, starting as Executive Casino Host. My favorite part of being a host is helping to create memorable experiences and being able to build lasting relationships with my guests through travel and sharing meals at awesome restaurants. I enjoy getting to meet all kinds of people. Outside of work, I enjoy spending time with family, fishing, and hunting.
Kelvin Square

Kelvin Chen

Executive Casino Host

Hello! My name is Kelvin Chen, I am an Executive Casino Host at Hard Rock Casino Northern Indiana. I began my career in the casino industry in 2012 as a Dealer, and quickly become a Floor Supervisor in 2015. I took my new role as the Executive Casino Host this year in the beginning of 2022. The languages that I speak fluently are English and Chinese (Cantonese). I spend majority of my time in the Baccarat room, and I enjoy getting to know the players. In my spare time, I like to travel and play Mah-Jong.
John Beck 2

John Beck

Executive Casino Host

Hello, please allow me to introduce myself. My name is John Beck and I am trilled to be your Executive Casino Host and personal contact at Hard Rock Casino Northern Indiana. I have been in the casino business in one way or another for 30 years. I spent most of that time in table games as a Pit Manager. Between My casino experience and Marketing knowledge, I hope I can help you in any way to make your gaming at Hard Rock a memorable experience. If at any time you require assistance, please do not hesitate to contact me. I am here to customize your visits and create an authentic Hard Rock’n time.
Ly Voongb 2

Ly Voong

Player Development Executive

My name is Ly Voong, I am currently working as an Executive Casino Host at Hard Rock Casino Northern Indiana. I have been in the casino industry for over 12 years - mostly in Chicagoland. I am well known by our Asian communities whom I enjoy working with immensely. I speak fluently English, Vietnamese and Chinese (both Mandarin & Cantonese). I love talking to people and enjoy getting to know new friends. In my free time I love playing soccer, fishing, and taking my boat to explore rivers in Chicago.
Michael Hynes 3

Michael Hynes

Executive Casino Host

Hello! My name is Michael and I go by my last name: “Hynes”. I was born and raised outside of Philadelphia, lived in Orlando, Florida for 20 years, and am new to the Midwest. Want to know why I traded palm trees for zero degrees? Just ask! I am also fairly new to the casino industry but backed by an extensive 22 years within the music, entertainment and hospitality industries. My favorite part of being a host is meeting people, hearing their stories, and establishing relationships. When I am not at work, I am in the studio producing music, stressing myself out watching my favorite teams, traveling, or relaxing on or at the lake with a cold beer.
Michelle 2

Michelle Krouse

Executive Casino Host

Hello, My name is Michelle Krouse. I was born in Chicago, IL and moved away shortly as a young adult but I’ve come back to the city where I now live with my husband. I began working in the casino industry in 1995, at a property in Elgin, IL, as a players club representative and was promoted to Host shortly after starting. Over the years I’ve held various positions, mostly in the slot department. I enjoy building relationships with guests and being part of events. On my off days I enjoy spending time with my grandchildren on outdoor adventures hiking or checking out a museum, maybe an off Broadway performance, or finding a new place to explore.
Mike Knaga 2

Mike Knaga

Executive Casino Host

Hello, my name is Mike Knaga. I was born and raised in Northwest Indiana. After graduating from Butler University, I’ve worked in mortgage and telecom before starting in the casino industry in 2011. For the last 10 years, I’ve held roles of Senior Executive Host, VIP Services Supervisor, and Hospitality/Hotel Manager. My favorite part about being a host is the relationships you build and taking part in the exciting events we hold. I enjoy spending time with my wife and daughter, playing golf, and attending sporting events and concerts.
Tijanan Square

Tijana Vojinovic

Executive Casino Host

Hello, my name is Tijana Vojinovic. I am a native of Belgrade, Serbia. I have been in the gaming industry over 10 years with experience that spans across several areas, from dealing blackjack, supervising slots, marketing supervisor to Casino Host and currently as an Executive Host. I am very passionate about taking care of my guests so they can have an amazing gaming experience every time! In my spare time I like to work out, read, and hangout with Al Pacino, Kiki and Mic- my cats.